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Privacy Policy

1. Introduction

1.1 We take your privacy seriously.

1.2 Silver Cord is committed to respecting the privacy of all those for whom we hold personal information/data at any time.
This Privacy Notice sets out specifically the data protection and data privacy policies that fall within the oversight of Silver Cord as a `Data Controller’, and it explains how your personal data is processed by us and for what purposes.

The Silver Cord is committed to processing personal information we hold in accordance with current and developing national data legislation. This includes the General Data Protection Regulation (the “GDPR”) which governs the processing of personal data; and the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.

2. The legal Basis for processing your data

Silver Cord will keep personal information up to date; store and destroy information securely; not collect or retain excessive amounts of data; protect personal data from loss, misuse, unauthorised access and disclosure and ensure that appropriate technical measures are in place to protect personal data.

The specific legal bases against which Silver Cord will process information are

  • Legitimate Interest
  • Compliance with a legal obligation
  • To fulfil contractual obligations
  • Consent
  • Vital interest
  • Public task

3. Personal Information

As a charity, we need to handle ‘personal information’ to do our work. All we mean by ‘personal information’ is a way of speaking about any information about you, that is either linked to you or could be used to identity you.

We may hold some personal information about you, if:

  • You have asked us to keep in touch with you and tell you about our work;
  • You have applied for our services;
  • You have offered your services;
  • You visit our website.

What do we use this information for?

  •  To fulfil our duties
  • For the purposes of sending you/keeping you informed of news/information which you have requested and that may be of interest to you

What personal information do we use?

  • Name and contact details: For most purposes, we need people’s name and contact details. These contact details usually include a postal address and / or email address and sometimes a phone number.

How we collect personal information

The data we process is likely to constitute sensitive personal data because as a Christian charity the fact that we process your data at all may be suggestive of your religious beliefs. Where you provide this information, we may also process other categories of sensitive personal data: racial or ethnic origin. And, where this is relevant, mental and physical health, details of injuries, medication/treatment received, and criminal records, fines and other similar judicial records.

We collect and record personal information (i.e. information about you and your relationship with us) in various ways, including:

From you:

  • You may give us information directly – for example, if you write, call or email us or complete an online application form.

From observing your interactions and relationship with us:

  • We may keep a note of our actions;
  • We may keep a note of your actions – for example if you apply for a grant;
  • We may also collect some information electronically – for example via email.

Sharing Personal Data

We don’t sell or rent your personal information to anyone else. Personal data will be treated as strictly confidential and will only be shared for lawful purposes and connected to the following circumstances:

  •  Third Party Services – We use a website company as a Data Processor. Their use of your personal information is governed by our agreement with them and their own Privacy Policy.
  • Legal or regulatory obligations – In some circumstances, we may share personal information if we need to comply with legal or regulatory obligations.

We will only keep personal data for as long as is necessary.

How we keep your personal information safe

We take steps to secure your personal information, and regularly review our approach with proper controls for paper and electronic records.

Individual rights and personal data

Under data protection legislation, you have various rights, including the right to see what personal information we hold about you.

You have a number of rights including:

  • to be informed about how we use your personal information;
  • to see what personal information we hold about you and know how it is used;
  • to correct inaccurate or incomplete information that we hold;
  • to ask us not to use your personal information in certain ways.
  • to ask us to delete your personal information if we have it;
  • where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • at any time to withdraw your consent to our processing of your personal data.

You also have other rights, including the right to complain.

There are some circumstances in which these rights don’t apply.

If you wish to exercise any of these rights, please contact us in writing. We usually need to comply with your request within one month of receiving it. We may need some information from you to ensure that we can identify you.

How do we keep you informed about your privacy?

We regularly review our approach to privacy and the use of personal information and will keep this page on our website up to date.

3. About cookies

3.1 Our website uses cookies. Insofar as those cookies are not strictly necessary for the provision of [our website and services], we will ask you to consent to our use of cookies when you first visit our website.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

3.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

3.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

4. Cookies that we use

4.1 Like other websites, when you visit our website, we collect some information about your visit. To do this we use cookies.

We use cookies for the following purposes:

  • Authentication and status - we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website.
  • Analysis - we use cookies to help us to analyse the use and performance of our website and services.
  • Cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

5. Cookies used by our service providers

5.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

5.2 We use Church Pages for hosting services. You can view the privacy policy of this service provider at

6. Managing cookies

6.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

6.2 Blocking all cookies will have a negative impact upon the usability of many websites.

6.3 If you block cookies, you will not be able to use all the features on our website.

7. Our details

7.1 This website is owned and operated by Silver Cord.

7.3 You can contact us by email, using the email address published on our website.